You may only return an item that is intact and complete, and in the case of nutritional products and supplements, provided the packaging is still sealed.
You have the right to return the item (right of revocation) within 14 days without being required to provide reasons. Within this period of time, you may examine, evaluate and/or try on the item as you would also do in a physical store unless stated otherwise.
The right of revocation period is 14 days starting on the day after you have taken possession of the item. By this, we mean the date on which you (or a third party designated by you) have received the parcel. If you revoke the agreement, you will receive an immediate refund of all the payments you have made up to that point, including shipping costs, and no later than 14 days after we have received the notification of revocation. If you only return part of your order, the costs of shipment will not be refunded. We will use the same payment method to execute your refund as that which was used for the original transaction unless you have explicitly agreed otherwise; you will not be charged any costs or fees for the refund. We are entitled to wait to execute the payment for the refund until we have received the returned items, or until you have demonstrated that the goods have been shipped back, depending on which occurs first. After revocation, you must ship or deliver the goods to us as soon as possible, and at any rate, within 14 days. You will satisfy the return requirement if you send the goods back before the end of the 14-day period. You will be responsible for the direct costs of returning the goods. You will also only be responsible for any decrease in the value of the goods that results from the use of the goods that goes beyond what is necessary to determine the nature, characteristics and effect of the goods. In this case, we are entitled to offset this decrease in value against the amount to be refunded.
If you would like to exercise your right of revocation, please follow the instruction on this link: https://BSFood.shipping-portal.com